BoltAI Documentation
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  • Overview
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  • BoltAI on Setapp
    • Setapp Limitation
    • AI Inline on Setapp
    • Troubleshooting
  • BoltAI Mobile
    • Getting Started
    • MCP Servers (mobile)
  • Guides
    • How to create an OpenAI API Key
    • How to setup Web Search Plugin for BoltAI
    • How to set up BoltAI without an OpenAI API Key
    • How to generate Azure OpenAI API key
    • How to use Azure OpenAI API key in BoltAI
    • How to create an OpenRouter API key
    • How to set up a custom OpenAI-compatible Server in BoltAI
    • How to use Mistral AI on macOS with BoltAI
    • How to use Perplexity AI on mac with BoltAI
    • How to use Anthropic Claude on macOS with BoltAI
    • How to use Replicate AI on macOS with BoltAI
    • How to use Jina DeepSearch with BoltAI
    • How to migrate data to another Mac
    • How to back up your database
    • Cloud Sync Workaround
  • Troubleshooting
    • How to fix "This license key has reached the activation limit"
    • How to fix "You exceeded your current quota, please check your plan and billing details"
    • How to fix Accessbility permission
    • How to completely uninstall BoltAI
    • Can't select text in conversation prompt
    • API keys not persisted?
    • Download Previous Versions
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  1. BoltAI on Setapp

Troubleshooting

PreviousAI Inline on SetappNextGetting Started

Last updated 3 months ago

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How to fix "Unable to connect to Setapp server"?

This usually happens when BoltAI is unable to verify your Setapp account. Please make sure your computer is connected to the Internet, and can access both BoltAI server and Setapp server.

  • Try to restart Setapp, BoltAI and your wifi and try again.

  • If it doesn't work, make sure your firewall allow connections to boltai.com and setapp.com

  • If it still doesn't work, please contact us at hello@boltaisupport.com

Why does BoltAI require a connection to boltai.com?

To use Setapp's AI service, BoltAI requires authentication with our servers at boltai.com. This is a to verify subscription status. During authentication:

  • The App connects to boltai.com authentication servers

  • We verify your Setapp subscription status

  • No personal data beyond subscription verification is collected or stored

  • Authentication happens automatically and securely in the background

What if I only use my own API keys and not Setapp's AI service?

If you do not use AI services provided by Setapp, you can skip the authentication process. Go to Settings > Services, set a different AI service as default. Optionally you can delete the Setapp AI Service.

Can I use AI Inline on Setapp?

Yes. Please follow .

requirement from Setapp
this guide