Troubleshooting
How to fix "Unable to connect to Setapp server"?
This usually happens when BoltAI is unable to verify your Setapp account. Please make sure your computer is connected to the Internet, and can access both BoltAI server and Setapp server.
Try to restart Setapp, BoltAI and your wifi and try again.
If it doesn't work, make sure your firewall allow connections to boltai.com and setapp.com
If it still doesn't work, please contact us at hello@boltaisupport.com
Why does BoltAI require a connection to boltai.com?
To use Setapp's AI service, BoltAI requires authentication with our servers at boltai.com. This is a requirement from Setapp to verify subscription status. During authentication:
The App connects to boltai.com authentication servers
We verify your Setapp subscription status
No personal data beyond subscription verification is collected or stored
Authentication happens automatically and securely in the background
What if I only use my own API keys and not Setapp's AI service?
If you do not use AI services provided by Setapp, you can skip the authentication process. Go to Settings > Services, set a different AI service as default. Optionally you can delete the Setapp AI Service.
Can I use AI Inline on Setapp?
Yes. Please follow this guide.
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